Refund policy
Please choose carefully, as we do not refund if you change your mind or if you made a mistake when purchasing from us. For products purchased in our retail stores we are happy to exchange products within 7 days of purchase, providing the goods are in resaleable condition and you have proof of purchase. For products purchased from our website we are happy to exchange your goods within 28 days with proof of purchase, providing the goods are in re-saleable condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you exchange a product that was purchased on special for a different product, you will have to pay the full retail price, not the special price if the promotion has ended. If the product returned is faulty, we will meet our obligation to provide a remedy under the “Consumer Guarantees Act”. The following items are exempt from being returned:- Tyres and Rims.
- Custom made/cut products.
- A restocking fee of 30% applies for returns made to ARB and Rhino Rack purchases.